General Ordering Information


Because you are placing your order directly online, You will receive your plan within 24 hours. If your order is placed before 5:00 pm EST, we can email most orders to you same day, depending upon the shipping method you choose. Some orders may take up to 2 weeks for shipment. Please note that we cannot ship to a P.O. box; please provide a physical street address.


Since orders are Emailed or CD especially for your order, there are no refunds. If for some reason, you find that the plan you purchased does not meet your needs, you may exchange that plan for another plan in our collection. allows you ten days from the time of purchase to make an exchange. At the time of the exchange, you will be charged a processing fee of 20% of the total amount of the original order plus the difference in price between the plans (if applicable) and the cost to ship the new order to you. All exchanges must be approved by an authorized representative before the exchange can take place. Please call our customer service department if you have any questions.



The best way to order Boyatt Plans is with the secured PayPal checkout where you may pay with major credit cards. Please note we encourage you to call us to discuss your options before you purchase a plan. Please contact us by phone or email if you have questions.


All email orders will be sent in a PDF or DWG AutoCAD formats. Orders will be sent via email once the order is complete with a conformation of payment and required information including the correct email address of the purchaser.